Terms

• These terms are between you and Dang It's Hot Ltd (trading as Dang, It's Hot) ("we", "us").
• Trading address: set out in every proposal and contract confirmation.
• Email: [email protected].

• Your online price is worked out from your answers by our pricing engine. It's a real price for the system it describes, and every quote shows how confident we are in it.
• We confirm it at your home survey. It can only change for something the survey finds that your answers didn't show: for example a different number or size of rooms, a longer pipe route, or electrical work your fuse board needs. Your proposal names each change and what it does to the price.
• An online price is valid for 30 days from the day you get it. After that, your proposal confirms today's price.
• Getting, saving or sharing a price doesn't commit you to anything.
• We don't show "was" prices. If we offer a discount, your proposal shows it as its own line, with the reason.

• Your home survey is free and takes about 90 minutes. A surveyor measures your rooms, checks where the indoor and outdoor units could go and how pipes and cables would run, checks your fuse board, and looks for anything that needs care, such as possible asbestos in older homes.
• There's no obligation, and we won't ask you to sign anything at the survey.
• Please make sure we can reach your fuse board and loft. If you need to rearrange, tell us as early as you can.

• After the survey we design your system, and a qualified engineer checks and signs off the design before we send you a price.
• Your proposal sets out the equipment for each room and where it goes, what's included and what isn't, the total price, how and when you pay, the install plan, the guarantees, your right to cancel, how long the proposal is open, and these terms, in the version that applies to you.
• We'll ask whether you're happy to get your proposal, contract and cancellation information by email. During the pilot we can only send them by email, never on paper, and only with your agreement. If you'd rather not have them by email, tell us and we'll talk it through; we won't send you a proposal until you've agreed.
• You accept online by typing your name and confirming that you accept and agree to pay the total. That is when the contract is made. We then email you a confirmation of your contract with these terms and the cancellation form.
• Once you've accepted, we can't change your proposal. Any change after that is a variation (section 6).

We're not VAT registered, so there's no VAT to add to our prices. The total in your proposal includes everything you will necessarily pay. If any part can't be priced in advance, your proposal says how it would be worked out, before you accept.

• If you'd like something changed, or we find something during the install that couldn't be seen at the survey, we'll explain it and give you the price difference in writing. We only go ahead once you've agreed to it in writing, by name, and we send you a copy.
• Nothing extra is added on the day without your written agreement.
• A change that adds more than £42 has its own right to cancel, as the contract does: you can cancel it within 14 days of agreeing to it without giving a reason, and we send the cancellation information and a form with it. We only start that extra work inside those 14 days if you ask us to in writing; if you then cancel the change, you pay for the work done up to the time you tell us.
• If we find something unsafe to work on, such as suspected asbestos, we stop that part of the work and agree the next step with you.

• No deposit.
• We invoice the balance once the installation is finished. It's due within 7 days of our invoice.
• You can pay by bank transfer or card. We send an invoice for every payment, and we never ask for card details by phone or email.
• We don't offer finance.

• You choose your install dates from the ones we offer. Most homes take up to three days. We only start inside your cancellation period if you've asked us to in writing (section 9).
• Your part: access to the rooms and outside, a clear space where we're working, parking information, and your landlord's or freeholder's written permission if you need it.
• We check planning at the survey and never assume it isn't needed. If planning permission is needed, we tell you before you accept; applying for it is your decision, and we'll help with the technical details.
• The power is off for up to 30 minutes while we connect the new circuit. We tell you before it happens.
• Before we leave, we test and commission the system in heating and cooling, show you how to use it, and give you your documents: equipment and serial numbers, commissioning results, the electrical certificate (or when it will follow), warranty details and a care guide.
• We put right any damage we cause.

• You can cancel without giving a reason.
• When we supply the equipment (most jobs): until 14 days after the day the last item of your equipment is delivered to you.
• When you supply the equipment and we only install it: within 14 days of the day you accept.
• To cancel, tell us clearly: email [email protected] or write to us. You can use the model cancellation form, but you don't have to.
• Starting sooner. If you want us to start before your cancellation period ends, you need to ask us in writing, for example by replying to your contract confirmation email. If you then cancel after we've started, you pay for the work done up to the time you tell us. When we supply the equipment you keep your right to cancel after installation; when you supply it, you lose the right to cancel once the work is fully done.
• If you cancel, we refund what you've paid (less any amount for work done at your request) within 14 days, by the same method you paid. When we supplied the equipment, we collect it and pay for doing so.
• The full cancellation instructions and the model cancellation form come with your proposal and your contract confirmation.

The wording below follows the model in Schedule 3 to the Consumer Contracts Regulations 2013 and is being reviewed by our solicitor.

• Your proposal sets out the manufacturer's warranty for your equipment and any workmanship guarantee from us, in writing, before you agree to anything.
• The law already requires the equipment we supply to match the contract and our work to be done with reasonable care and skill. Any guarantee is on top of these rights, not instead of them.
• Where a manufacturer's warranty needs registering, we register it and tell you when it's done.
• After your install we check in after a week, ask how it's going after a month, and remind you when a service is due. You can report a problem from your project page at any time.

Tell us what's gone wrong by email at [email protected]. Our full complaints process is set out in every proposal.

• We're responsible for loss or damage we cause that's a foreseeable result of our breaking these terms or not using reasonable care and skill, including damage to your home and belongings. We're not responsible for loss or damage that wasn't foreseeable.
• Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that can't be limited by law, and nothing in them affects your statutory rights.

Our privacy notice (on our website at /privacy) explains what we collect, why, how long we keep it and your rights.

Read our privacy notice

These terms are governed by the law of England and Wales, and disputes go to the courts of England and Wales. If any part of these terms is found unenforceable, the rest still applies.